Meet The Team

Susan Routledge – Director

Susan founded Finishing Touch in 1988 and is a driving force, always ensuring that you are offered the most up to date effective treatments. She insists on the highest standards that have resulted on her being a trusted Industry Expert advising and consulting on standards to other Salons, Colleges and the Government. Susan is a national judge for The Professional Beauty Awards and will imminently be a published Author.

Tracey Moran – Front Desk Co-Ordinator

Tracey joined us in 2002 after 15 years experience as a Reception Manager. Tracey will be your first point of contact and effectively organises the smooth running of our front desk and appointment planning. She has excellent customer service skills and will ensure you receive the special Finishing Touch Experience from the moment you contact us and through each and every visit.

Hayley Bowes – Manageress

Hayley B qualified at Newcastle College in 2009 and then went on to complete a Foundation Degree in Spa Management and Beauty therapy, eventually progressing to a full B.A honors degree in Business Management. Extensive experience has allowed Hayley B to specialize in advanced treatment technology, especially skin rejuvenation treatments and VPL hair removal. Hayley B helps clients to achieve results by designing effective personalized treatment packages, focused on a combination of advanced skin treatments. Hayley B has worked for Finishing Touch for 2 years, but took a 18 month break to gain experience managing a 5 star spa in Newcastle city centre. She is currently completing a PGCE level 7 in education at University.

Hayley Clark

Hayley qualified as a Beauty Therapist in 1998 and after working in a busy City Centre Salon, joined us here at Finishing Touch in 2002. Hayley specializes in all aspects of Beauty & Advanced Skin Treatments and acting as an Assessor within Beauty Therapy.

Nicola Jeavons

Nicola has worked at Finishing Touch for 7 years and has been a Senior Therapist for the past 5 years. She specialises in all beauty and advanced skin care treatments such as VPL skin rejuvenation and hair removal, skin peels, etc…Nicola has recently graduated with Teeside University achieving her teaching qualification and has a years experience in lecturing as well as working in the clinic. Nicola is our joint expert in the new 3D Lipo instant and progressive fatloss programme using the new technology to tailor treatments precisely for maximum inch loss.

Grace Shaw

Grace studied Beauty Therapy at Newcastle College in 2007. In her final year she came to Finishing Touch and has been a valuable part of our team ever since. Grace is an Advanced Therapist specialising in all beauty treatments including Nail extensions, CACI, Guinot treatments, xtreme lashes and Lycon intimate waxing.

Charlotte Leightley

Charlotte started her career with us as a Level 3 Apprentice and forged her way as to become an Advanced Therapist with us after winning awards in Excellence in Beauty & Apprentice of the Year. She specialises in all aspects of Beauty including LVL Lashes, Guinot treatments and is an expert in Lycon Intimate waxing.

Judith Vallely

Jude runs our busy office and also organises all of our Medical clinics liaising with our Medical Director and Practitioners. She joined us as Office Manager 2 years ago after organising the accounts of a busy hotel for 22 years. She has unsurpassed customer focused care and handles all our medical treatment pre and post care.

Margot Davies RGN

Margot has been our Medical Aesthetic Practitioner in anti-ageing treatments for 10 years now. She is currently qualifying to degree level as a nurse prescriber and is one of the UK’s most experienced practitioners. She is highly skilled in all of the latest techniques in Aesthetic Medicine including canula trauma-free injecting for dermal fillers.Margot works in unison with consultations performed by Dr Annif in line with the new GMC rulings for prescription only treatments.

Ann Oliver Harvey

Ann is our Semi-Permanent Make-up Specialist and also is an expert in corrective tattooing. Due to her impeccable skills, she also works along side Private Doctors within hospitals to offer corrective procedures, post operation in areas such as scar reduction and nipple reconstruction.


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