Meet the Team

Susan Routledge


About Susan

Owner of award winning Finishing Touch Clinic for almost 34 years. Successful Author and Consultant to the beauty industry.
Susan founded Finishing Touch in 1988 and is a driving force, always ensuring that you are offered the most up to date effective treatments. She insists on the highest standards that have resulted on her being a trusted Industry Expert advising and consulting on standards to other Salons, Colleges and the Government. Susan is a National Judge for both Professional Beauty and Scratch Nail Magazine Awards. She is a published author and speaks around the world on business related topics too.

Tracey Moran

Front of House and Business Manager

About Tracey

Tracey joined our team in 2009 after 15 years experience as a front-of-house manager. Tracey is your first point of contact who effectively and efficiently organises the smooth running of our salon. 

Tracey has excellent customer service skills and will ensure you always receive the special Finishing Touch experience.

Charlotte Lee

Principal Head Therapist

About Charlotte

Charlotte has been with us since 2009 and specialises in advanced skin techniques, tailored skincare programmes, laser and electrolysis hair removal as well as lesion removal with cryopen.

Charlotte has recently been awarded the PHAB service star award, the Michelin star equivalent in the beauty industry, only 4 people in the UK have this award.

Vicky Bowes

Head Therapist

About Vicky

Vicky has been part of our team for 7 years. Vicky Specialises in advanced skin therapies and is one of our Skin Experts with expertise in: ZO Skin Health treatments and medical-grade product range HIFU non-surgical tightening facelift, Hydradermie, CACI non-surgical face list, 3D LIPO Face and Body treatments, SHR hair removal, waxing, massages, Cryopen skin pigmentation and skin tag removal as well as manicures and pedicures.

Lucy Barron

Senior Therapist

About Lucy

Lucy has been part of our team since 2018 and specialises in advanced laser, skin therapies and Electrolysis. Lucy graduated from university with a 2:1 BA(Hons) degree in 2021 after 3 years of intensive training studying Advanced Skin Techniques.

Lucy is one of our skin experts with expertise in ZO Skin Health, HIFU non-surgical facelift, Environ skincare, smart diode laser, ESR skin needling, Caci, Hydrafacial, and skin rejuvenation.

Heather Bennett

Senior Therapist

About Heather

Heather joined our team in May 2021 and specialises in all aspects of beauty, advanced skin techniques and non-surgical aesthetic procedures such as Laser hair removal, skin needling, Hydrafacial, HIFU, Caci, ZO Skin Health and Environ skincare.

Chloe Nixon

Advanced Marketing Administrator

About Chloe

Sofia Medvedeva

About Sofia

Ann Oliver Harvey

Semi-Permanent Corrective Make-up Specialist

About Ann Oliver
Ann is our sought after Semi-Permanent Tattoo /Make-up specialist with over 25 years experience, and also is an expert in corrective tattooing. Due to her impeccable skills, she also works along-side Private Doctors within hospitals to offer corrective procedures, post operation in areas such as scar reduction and nipple reconstruction. Ann holds fortnightly clinics and has been part of the Finishing Touch Team for over 10 years

Rachel Lister

Medical Podiatrist

About Rachel

Rachel has been involved with Finishing Touch for over 20 years, firstly as a therapist and now as our medical podiatrist after retaining and working for the NHF for many years. Rachel’s mix of talents allow us to offer standard and advanced medical podiatry but also with a unique podiatry beauty twist as and when required.

Viv Burrell

Medical Aesthetic Nurse

About Viv